Damaged, faulty or missing items
If anything arrives damaged, faulty, or missing from your order, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund for the affected items. You won't need to send anything back.
Lost parcels
If your tracking hasn't updated for 15 working days, or your order hasn't arrived within 25 working days of dispatch, contact us and we'll reship or refund it in full.
Changed your mind?
UK and EU customers can cancel an order within 14 days of receiving it. To return items, contact us first and we'll give you the return address. Items must be unused and in their original packaging. Return postage is paid by you unless the item was faulty. We refund the item price and the original standard delivery charge within 14 days of receiving the return.
For hygiene and safety reasons we can't accept returns of toys that have been chewed, shredded, or used by a bird.
Contact
Email rera0pm@gmail.com with your order number. We reply within 1–2 working days. Approved refunds go back to your original payment method within 5–10 working days.